These glitches often originate in the auto industry’s siloed way of working, its lack of data flow, and its legacy practices and regulations. For example, in many countries, auto dealerships are independently owned, complicating efforts to create a system in which data flows seamlessly between headquarters and the field. In other markets, privacy rules prevent the sharing of personal data, a limitation that can slow the credit approval process.
Today’s customer interacts with dozens of brands and services every day. In each of these interactions, companies have the opportunity to excite the customer with an intuitive, digital experience. Car buying should not be an exception. Increasingly, car buyers expect and demand the same experience they have when buying a book online or requesting a ride through an app. Agile can help create such an experience.